Brooklyn, NY | October 20, 2017:
An inspiring video highlighting National Grid as the anchor partner for Kingsborough Community College’s (KCC) new Customer Experience Management (CXM) Academy (http://www.kbcc.cuny.edu/continuinged/Documents/CXM_Academy/CXM_Info_Card.pdf) focuses on a recently-developed, industry-driven innovative model of education and workforce development. This unique partnership—geared toward ensuring professional and academic equity for students transitioning from community to senior colleges—provides real-world business training to help sustain competitive wages for program participants entering the job market.
The CXM Academy model draws upon the College’s best resources to prepare eligible students for entry into customer relations positions in New York City. Academy students learn communication skills, business etiquette, and financial literacy. There is also a focus on cultural competency, social networking, customer management technology, labor relations management, and government and policy regulations. Academy cohorts take part in mandatory workshops throughout the semester to help them develop as professionals and prepare for the world of work.
Students completing the Academy gain access to paid employment in one of the ten committed industry/business partnership sites that Kingsborough has developed.
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